COMPLAINTS PROCEDURES

Triton Marine Poland/7Seas' complaints procedures

Any Seafarer has the right to a complaint or grievance against Triton Marine Poland/7Seas or one of  it's clients. The manager should be informed of such complaint/ grievance any time it arises. Each complaint should consist of it's detailed description and should include the potential claims and expectations of the seafarer. The legal responsibility of Triton Marine Poland/7Seas begins with the seafarer's signing of contract with the shipowner.

The seafarer may complain

  • On the phone - number 0048914318391 or 0048692433881
  • In person while visiting the office- in writing it in the complaints and grievance book
  • Via email- sending a message to: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Via mail to the address:
    Triton Marine Poland/Seven Seas Maritime Services
    Niecała 9, 71-027 Szczecin

Triton Marine Poland/7Seas is obliged to confirm the acquisition of such complaint/ grievance within 5 working days. The confirmation of receiving such complaint/ grievance should contain a precise time of response as well as a method of communication chosen by the seafarer. The time of investigation into a complaint or grievance concerning Triton Marine Poland/7Seas is set as no longer then 15 working days starting on the day of the conformation of the acquisition of such complaint.

The time of investigation into a complaint or grievance concerning  one of the client's of Triton Marine Poland/7Seas (shipowners) is set as 30 working days starting on the day of the confirmation of receiving such complaint/ grievance. In case of the complaint/ grievance being unsatisfactory to the seafarer, Triton Marine Poland/7Seas is obliged to present a further alternative procedure in obtaining the seafarer's claims.

In case where the complaint/ grievance is not resolved by the process above mentioned within 30 days, the seafarer may contact:

Ministry of Maritime Economy and Inland Navigation
Department of Maritime Economy
ul. Nowy Swiat 6/12, 00-400 Warsaw, Poland
FAX: +48 22 583 85 71
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Web: www.mgm.gov.pl
 
Or the relevant flag state administration (contact list available in the Seafarer's Employment Agreement).

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